Service Terms

Last updated: 3 November 2026

Concept Wize UK is a trading name of KINGDOM DIGITAL IMPACT LTD (company number 17559755). We supply digital marketing, social media, content, video, websites, ecommerce, SEO, AI and automation, strategy, consultancy, project management and partnership support. Your proposal or statement of work defines the exact deliverables, quantities, assumptions, milestones, timing, fees and third-party costs.

Starting work, responsibilities and approvals

Work starts after the contract is formed, any required initial payment is received and you provide the necessary information, access, materials and approvals. You confirm that supplied materials are accurate and that you have the right to authorise their use. Please provide feedback within the proposal period or, if none is stated, within seven calendar days. Delays may move the schedule; material changes require a written change request and may affect fees or timing.

Prices, invoices and monthly services

Prices are in pounds sterling. We are not currently VAT registered and do not add VAT. Invoices are normally due within 14 calendar days. We may pause work after reasonable notice while an invoice is overdue. Statutory business late-payment interest and recovery costs may apply under the Late Payment of Commercial Debts (Interest) Act 1998; this provision does not apply to consumers.

Business monthly services: unless an agreed minimum term appears in the proposal, services run month to month and either party may end them with 30 days' written notice. Fees remain due for services supplied during that period and authorised non-cancellable costs. Any unused prepaid balance is refunded fairly after permitted deductions.

Consumer monthly services: a consumer may stop renewal at any time by a clear statement. Unless a statutory cooling-off right applies, service continues to the end of the current paid period and does not renew. We will use clear pre-contract information, renewal reminders, cooling-off rights and a simple cancellation process required by the law in force when the contract is made.

One-off projects, deposits and cancellation

A one-off project may be cancelled in writing. The closing account will cover work properly completed, authorised third-party charges that cannot reasonably be recovered, and reasonable evidenced direct loss, less any amount due back for work not supplied. We will reduce avoidable loss. Deposits and advance payments are credited against the price and are not automatically non-refundable. If we cancel without your breach and cannot provide the service, we refund the amount relating to undelivered work.

Consumer cooling-off and service rights

A consumer entering a contract online, by telephone or away from our premises will normally have 14 days to cancel without giving a reason. If you expressly request an early start and then cancel, you may pay a proportionate amount for work supplied. The right ends after full performance during the period only where the legally required request and acknowledgement were given. Digital-content rights change only after the required consent, acknowledgement and confirmation. Refunds due after a valid statutory cancellation are made without undue delay and normally within 14 days.

We perform services with reasonable care and skill. If something is wrong, tell us promptly. Consumers may require repeat performance or an appropriate price reduction where the Consumer Rights Act 2015 provides it. Statutory rights are not limited.

Intellectual property, platforms and termination

You keep rights in material you supply and permit us to use it for delivery. After full payment, bespoke final deliverables transfer where the proposal says so. Working files, rejected concepts, pre-existing assets, methods, prompts, frameworks, libraries and know-how remain ours. WordPress, open-source software, fonts, plugins, stock material and other components remain under their licences. Third-party platforms control their own algorithms, policies and availability, so rankings, reach, leads and sales cannot be guaranteed. Either party may terminate for an unremedied material breach after 14 days' notice where it can be remedied; immediate suspension may apply for unlawful use, serious security risk, abuse or persistent non-payment.

Liability, complaints and cancellation form

Nothing limits liability that cannot legally be limited, including death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Business customers: subject to that rule, our aggregate liability for the affected project or service is limited to its fees, and we exclude indirect or consequential business loss to the extent lawful.

Consumers: we are responsible for foreseeable loss caused by breach or failure to use reasonable care and skill. We are not responsible for unforeseeable loss or, where a consumer service is used commercially, business loss to the extent lawful.

Complaints and cancellations may be sent to legal@kingdomdigitalimpact.com. Include your name, contact details, service, proposal reference, contract date and a clear statement of what you require. We aim to give a substantive complaint response within 14 days. These terms are governed by the law of England and Wales; consumers retain mandatory protections and court rights where they live.